Can't sign in

Sign-in happens at the staff login page. Work through the case that matches what you see.

"Wrong email or password"

1. Double-check for typos — passwords are case-sensitive and must not have trailing spaces.
2. Use the Forgot? link under the password box → enter your email → open the reset link in the email → set a new password.
3. If the email never arrives, check spam, then ask the person who created your account to confirm which email they used.

"Awaiting approval" / stuck after signup

Business signups are reviewed before activation — a new workspace can't be used until it's approved. If it's been more than a day:

• check the phone number you entered at signup — that's where review questions go,
• ask support whether the workspace was approved.

"Account suspended" / workspace unavailable

The workspace itself is suspended or cancelled — usually a billing or administrative hold. The owner should check Settings → Billing, or contact support to reactivate.

Staff member can't get in

• Confirm they sign in at /admin/login (the staff page — not the store's customer login).
• An owner or admin should open Users, find the account and check it's active and has a role.
• If they were never given a password reset, use Forgot? on the login page with their staff email.